Return Policies

Return Policy

To return an item, it must be unused and in its original condition, with the packaging intact.

Right of Withdrawal

If you are a consumer, you can return the product within 14 days of receipt, without penalty and without having to specify a reason. You are responsible for the return shipping costs.

For purchases made with gift cards , the 14-day grace period begins upon delivery of the product. In the event of a cancellation, the gift card will be refunded, but no cash refund is provided.

If the order contains multiple items, the deadline starts from the delivery of the last one.

How to exercise the right of withdrawal

Send an email to info@thevintagelounge.it , indicating your order number and name. You can use the withdrawal form available in the Terms and Conditions.

Product return

Returns must be made within 14 days of notification of withdrawal. You are responsible for shipping until we receive the package. If the package is damaged during shipping, you will be responsible for claiming the cost from the courier.

The product must be returned intact, in its original packaging , placed in an additional box for protection.

Reimbursement

Refunds will be processed within 14 days of receiving the returned item, using the same payment method used for the original purchase. If the product is damaged, we may deduct an amount corresponding to the loss in value.

Exceptions to the right of withdrawal

The withdrawal does not apply to:

  • Gift vouchers already used
  • Customized or tailor-made products
  • Goods inseparably mixed with others

Legal Guarantee

Used products are covered by a one-year warranty against defects. If you purchased as a professional, the guarantees set forth in the Italian Civil Code apply.