FAQs

Frequently Asked Questions

1. Are the items for sale original?
Yes, all our items are authentic and carefully selected. Each piece is verified to ensure quality, originality, and unique style.

2. Are the items used?
Yes, as these are vintage products, many items are pre-loved. However, we carefully select them to ensure they are in excellent condition. Any minor signs of age are clearly noted in the description.

3. How are sizes indicated?
We indicate both the size on the original label (when present) and an estimate of the current size based on actual measurements. We always recommend consulting the size guide on the product page.

4. Is it possible to make a return?
Yes, we accept returns within 14 days of delivery. The item must be returned in the same condition as received. Please consult our Returns and Refunds page for full details.

5. How can I contact you for product information?
You can email us directly at info@thevintagelounge.it or click the contact icon at the bottom right of the page. We'll be happy to help you!

6. How long does shipping take?
We ship throughout Italy in 2-5 business days. For international shipping, times may vary. You will receive a tracking email as soon as your order is shipped.

7. Can I pick up an order in person?
If you are in Messina, we can arrange an appointment for pickup. Contact us before placing your order to arrange details.

8. How can I find out when new items arrive?
You can subscribe to our newsletter or follow us on Instagram to get a preview of new arrivals and weekly drops.